Lloyds Banking Group Internal Communications team

Through the pandemic, Lloyds Banking Group's Internal Communications team has worked with creativity, flexibility and empathy to ensure colleagues were informed engaged and inspired through a period of unprecedented change. Utilising insight and analysis to understand what mattered most to colleagues, they built a creative and engaging suite of communications activity that helped colleagues understand what they needed to know, when they needed know it. As a result, communications were seen by colleagues to play an important role in change in culture at the Group during this challenging time.