The Heard

The Heard is an independent creative agency founded on a simple premise: that truly listening to clients is the most powerful competitive advantage in the industry. Incorporated in 2023 and profitable from day one, the agency has grown by at least 45% year-on-year, reaching £848,000 in fees in its most recent 12-month period. Built as a direct response to an industry too often focused on its own accolades over client outcomes, The Heard has never lost a client, with 50% of business coming through referral or repeat - a testament to the long-term partnerships at its core. A 65% pitch conversion rate and wins against some of the most awarded agencies in the business, securing clients including Waitrose, W Hotels and Frive, prove that listening and delivering aren't in conflict with ambition, they fuel it. With 10 staff, 90% female leadership, no gender or diversity pay gap and active partnerships with Spiral Skills and Be Radical, inclusion is embedded into how the agency operates. A 97% employee satisfaction score and 92% retention reflect a culture that directly fuels the quality of output. That output delivers. Pro bono campaign Strut Stops drove a 144% year-on-year call uplift for Strut Safe and lifted brand recall from 10% to 42%. A bespoke AI WhatsApp chatbot for Frive generated 28+ pieces of national coverage and a 360% spike in website traffic. We may be small in headcount, but we generate significant impact - getting clients seen and heard.